The diagnostics tools used by the service technicians have an option to flash the correct firmware images of the different control units of automobiles and other related equipment. It ,always, is a challenge to find the latest firmware and also make sure it is not duplicated on technician's diagnostic tool.
thenWare provides a common platform where the OEM can upload the latest firmware to a repository ,based on some UniqueID of the end product. The technician would connect to the portal from anywhere in the world and enter the unique ID of the product under examination/repair. Immediately the back end system connects to the ERP and associated design portals ,gets the right firmware filename which is then downloaded from the repository , and also cleans all the old versions from the diagnostic tool. This not only makes an efficient repair possible but also gives a delight to the end customer.
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